Client guide
How TRANSMONY works
From sign-up to your first payment: what happens at each step, what you need to have ready, and where to click. It takes about 10 minutes to get started.
Sign up
Go to Get Verified and click Verify & get started.
- Choose Individual or Business.
- Enter your full name (or company name) and your email address.
- We email you a 6-digit code. Enter it to confirm the email is yours.
Use an email you check often: your account details, sign-in codes and payment updates all go to this address.
Accept the terms and verify your identity
Our banking partner, Bridge, handles the secure verification.
- Read and accept the terms of service on screen.
- Click Continue in a new tab and follow the steps. Have ready:
- Individuals: a passport or national ID, a phone with a camera for a selfie, and your home address.
- Businesses: company registration documents, proof of business address, and details of each owner with 25% or more (each owner may get a short link to verify too).
- When you finish, the window shows Thank you, your documents are submitted.
If anything is missing, we email you a link to complete it. You do not need to start again.
Approval and welcome email
Once your verification is approved you receive a “Welcome to TRANSMONY” email. Our team then opens your receiving account and emails you “Your TRANSMONY account details” with your own bank details (for example a USD account with routing and account number).
Sign in to your account
- Go to transmony.com/account (also Customer Portal in the menu).
- Enter the email you verified with and click Send sign-in code.
- Enter the 6-digit code from your email. No password is needed.
Inside you see your balance, your account details with copy buttons, every payment received, your fees, and you can download a statement.
TRANSMONY will never ask you for a code by phone or message. For your safety, you are signed out after 30 minutes without activity.
Receive money
- Share your account details with whoever pays you (clients, marketplaces, employers).
- When a payment arrives it is converted to digital dollars (USDC, always 1:1 with USD) and added to your balance. Our fee is deducted automatically.
- Each payment appears under Payments received with the amount, the fee and the amount credited.
- Need EUR, MXN or BRL too? Under Send money choose Open another currency account.
Send money to your bank
- Under Send money, open Add a bank account: a US account (routing and account number) or an IBAN account. The account must be in your own name.
- Choose the bank account, the method and the amount. You see the fee and the amount sent before you continue.
- Confirm with the 6-digit code we email you.
- Our team reviews every withdrawal before it is sent. You get an email when it is on its way, and the status shows under Withdrawals.
Daily withdrawal limit: $10,000. Contact us if you need more.
Fees
Fees are deducted automatically from each payment or withdrawal.
| Service | Individual | Business |
|---|---|---|
| Receiving USD | 1.25% | 1.00% |
| Receiving EUR or MXN (incl. exchange) | 1.00% | 1.00% |
| Receiving BRL (incl. exchange) | 1.25% | 1.15% |
| Sending to a bank account | 0.75% | 0.50% |
| International wire (sending) | +$25 | +$25 |
| Monthly account fee | $5 | $25 |
| Identity check (one-time) | $10 | $25 |
Need help?
Email support@transmony.com or simply reply to any email from us. We operate 24/7, 365 days a year.