This policy covers the fees listed on our Services & Fees page, paid to Transmony Ltd.

Account verification ($10 / $25)

Full refund if you cancel before we start reviewing your documents. Once the review has started the fee is not refundable, because the work has been done, whatever the outcome of the review.

Monthly account fee ($5 / $25 per month)

You can cancel at any time by emailing [email protected]. Cancellation takes effect at the end of the month already paid; there is no charge after that. Months already started are not refunded.

Priority business onboarding ($49)

If we do not start your verification within 24 hours of payment, we refund the full $49 automatically.

Signed account confirmation letter ($15)

Full refund if we do not deliver the letter within 2 business days, or if the letter contains an error we cannot correct.

Your 14-day right to cancel (UK consumers)

If you are a consumer in the UK you can cancel a service within 14 days of buying it. If you asked us to start the service within those 14 days, we may keep an amount for the work already done.

How to ask for a refund

Email [email protected] within 30 days of payment with your name and the payment receipt. Approved refunds go back to the card you paid with, usually within 5–10 business days. If you are unhappy with a payment, please contact us first: we will try to resolve it quickly.

Transmony Ltd, Company No. 14513482, 104 Vyman House, South Harrow, Middlesex, HA1 1BQ, London, United Kingdom.