These terms apply when you pay Transmony Ltd (“TRANSMONY”, “we”) for a service listed on our Services & Fees page. Transmony Ltd is registered in England and Wales, Company No. 14513482, at 104 Vyman House, South Harrow, Middlesex, HA1 1BQ, London, United Kingdom.

1. What these terms cover

They cover our own fee-based services only: account verification, the monthly account fee, priority business onboarding and signed account confirmation letters. Payment services such as accounts, transfers and currency conversion are provided by our regulated partners under their own terms, which you accept separately when you open your account. The fees on these pages are never used to fund a payment, a balance or a transfer.

2. Prices and payment

Prices are shown in US dollars on the Services & Fees page; any tax that applies is shown before you pay. Card payments are processed by Stripe. The monthly account fee is charged once a month until you cancel.

3. Our service

We carry out each service with reasonable care and within the times stated. Paying a verification fee does not guarantee that an account will be approved: approval depends on the checks required by law and by our partners.

4. Cancellation and refunds

Our Refund & Cancellation Policy explains when you can cancel and how refunds work. Nothing in these terms affects your legal rights as a consumer.

5. Your information

We use your information as described in our Privacy Policy.

6. Complaints and contact

Email [email protected] or call +44 7823 901763. We aim to reply within one business day.

7. Law

These terms are governed by the law of England and Wales.